Refund and Returns Policy

Please read it carefully

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)

Once you have clicked on the “Complete order” button, unfortunately, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email [email protected] as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

Cinefye operates with Printful, a custom-print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such a case, Printful will not make any refunds and will not resend the Product.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives on you damaged, then please get in touch with us within a week’s time!

Along with Printful, we will review replacement/return requests only:

(a) if a product is damaged

(b) there is a print error

The buyers should contact us before returning any items so that we can inform the buyers of our return policy and procedures. In general, returns should be addressed to “Cinefye Returns.” and the location of the return is based on where the buyers package was fulfilled. We will inform the location to the buyers too.

Therefore Cinefye reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Contact us at [email protected] for other questions related to refunds and returns.

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